BandEvi Gourmet Policies

Terms and conditions

Website, order, and buyer terms

1. Acceptance

By using this website, placing an enquiry, or requesting a quote, you agree to these terms. If you do not agree, please do not use the website or place an order.

2. Business identity

BandEvi Gourmet is the brand name used on this website. Legal entity name, registered address, GST, FSSAI, IEC, official phone, and email should be added after verification and before large-scale trade.

3. Product information

Product images, pack sizes, ingredients, nutrition details, shelf life, and availability may change. Final product label and invoice details will control where there is a difference.

4. Food and allergen notice

Products may be processed, stored, or packed near common allergens such as nuts, seeds, dairy, gluten, or spices. Buyers should review the final product label before use or resale.

5. Orders and acceptance

An online cart, WhatsApp message, or enquiry is a request to order. An order is accepted only after stock, price, payment, delivery location, and documents are confirmed.

6. Pricing and tax

Prices may change due to stock, packaging, tax, freight, customs, or bulk quantity. Final payable amount is confirmed in the invoice or written quote.

7. Wholesale and export

Bulk, distributor, private-label, and export orders may require separate quotation terms, minimum order quantity, lead time, labelling review, payment terms, and shipping responsibility.

8. Import rules

International buyers are responsible for confirming whether food products, ingredients, labels, and documents are allowed in their destination country.

9. Website use

You may not misuse the website, scrape product data at scale, copy brand assets, upload harmful code, submit false enquiries, or use the site for unlawful activity.

10. Liability

Nothing in these terms limits rights that cannot legally be limited. Subject to mandatory law, BandEvi Gourmet is not responsible for indirect loss, customs refusal, misuse, or resale claims beyond the confirmed order value.

11. Governing law

Unless mandatory local consumer law says otherwise, website and direct-order terms are intended to be governed by the laws of India.

12. Changes

These terms may be updated as business operations, legal details, shipping countries, and product documentation are finalized.

Privacy policy

How buyer and visitor data is handled

1. Information collected

We may collect name, phone, email, delivery address, billing details, order details, wholesale enquiry details, country, company name, and messages you send through forms, WhatsApp, email, or checkout.

2. Technical data

The website may collect basic technical data such as device, browser, IP address, pages viewed, and cookie or analytics information if those tools are enabled.

3. Purpose of use

Data is used to respond to enquiries, process orders, prepare quotes, arrange shipping, handle payment references, improve the website, prevent fraud, and meet legal or tax duties.

4. Legal basis

Depending on the country, data may be processed for contract performance, buyer consent, legitimate business interest, legal compliance, or another lawful basis allowed by applicable law.

5. Sharing

Information may be shared with delivery partners, payment providers, hosting providers, communication tools, accountants, legal advisors, customs agents, or authorities when required.

6. International transfer

If you contact us from outside India, your data may be processed in India or by service providers in other countries. We aim to use reasonable safeguards where required.

7. Retention

Order and invoice records may be kept as required for tax, accounting, and legal purposes. Enquiry records are kept only as long as reasonably needed for buyer communication and business follow-up.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object, withdraw consent, request portability, or appeal a privacy decision.

9. Children

This website is not intended for children. We do not knowingly collect data from children for marketing or order processing.

10. Contact and grievance

Official privacy contact, grievance officer details, email, phone, and registered address should be added once business records are finalized.

Cancellation policy

How order cancellation works

Before dispatch

Retail orders may usually be cancelled before dispatch or packing starts. If the order is already packed, dispatched, customized, or handed to the carrier, cancellation may not be available.

After dispatch

Food products are handled carefully for hygiene and safety. After dispatch, cancellation is treated under the refund and return policy instead of automatic cancellation.

Bulk and export orders

Wholesale, private-label, gifting, and export orders may require advance purchase of raw material, packaging, labelling, or freight booking. Cancellation terms should be confirmed in the quote.

Seller cancellation

BandEvi Gourmet may cancel an order if stock is unavailable, payment fails, address is not serviceable, documentation is incomplete, product cannot be legally shipped, or fraud is suspected.

Refund and return policy

Fair handling for damaged, wrong, or missing items

Eligible concerns

Refund, replacement, or store credit may be considered for damaged packages, wrong products, missing items, duplicate payment, or confirmed quality issues.

Reporting window

Please report delivery issues within 48 hours of delivery with order details, photos of the parcel, product label, batch details, and affected items.

Food safety limits

Opened, used, tampered, expired after delivery, improperly stored, or customer-damaged food products may not be eligible for return or refund unless required by law.

Refund timeline

Approved refunds are usually processed to the original payment method or agreed account within 7 to 14 business days, depending on bank and payment provider timelines.

International orders

Customs duty, import tax, destination-country inspection, customs refusal, and buyer-side clearance charges may not be refundable unless agreed in writing.

Mandatory rights

Nothing in this policy removes consumer rights that apply by law in the buyer's country, including rights for defective, misdescribed, or unsafe goods.

Shipping policy

Domestic and international delivery terms

Domestic shipping

India delivery timelines depend on product availability, packing time, courier serviceability, public holidays, and destination pin code.

International shipping

Export delivery is quoted case by case. Destination rules, customs documents, courier route, freight method, and buyer import eligibility must be confirmed before dispatch.

Address accuracy

Buyers are responsible for correct name, phone, address, pin code, country, tax ID, and customs information. Delivery failure due to wrong details may create extra charges.

Delay and force majeure

Courier delays, weather, strikes, customs holds, holidays, restrictions, or events outside reasonable control may affect delivery timelines.

FAQ

Common buyer questions

What does BandEvi Gourmet sell?

Roasted makhana snacks, Indian masala powders, whole spices, combo packs, gifting packs, and wholesale-ready pantry products.

Can I place wholesale or export enquiries?

Yes. Use the wholesale enquiry section on the home page with business name, market, volume, and product interest.

Do you offer private label?

Private-label support is part of the roadmap and should be confirmed by quote, product, packaging, MOQ, and legal label requirements.

Are FSSAI, GST, IEC, and lab reports available?

The website has prepared areas for verified documents. Real numbers and files should be added only after official verification.

What if my product arrives damaged?

Report it within 48 hours with photos of the package, product, label, and order details so the concern can be reviewed.

Can I cancel an order?

Retail orders may usually be cancelled before dispatch. Bulk, export, customized, packed, or dispatched orders may follow separate quote terms.

Do you collect card details?

The website should not store card details directly. Payment providers, UPI apps, or bank systems may process payment information separately.

Terms, privacy, cancellation, refund, shipping, and FAQ.